Description
.Q: How will my order arrive?
You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents. The size and weight of your online purchase are factored into your total billing charge.
Direct Delivery – HOG Logistics will deliver items one of two ways; directly from an independently owned and operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and Ogun State.
After you place your order, you will be contacted (typically within two(2) to five (5) business days) to schedule home delivery, if you are within Lagos and Ogun State axis, and two(2) to Fourteen(14) Outside Lagos and Ogun State. Exceptions are for customized products that may take longer production timeline aside the shipment timeline.
Please arrange for someone to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 0812-222-0264 or via email info@hogfurniture.com.ng. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order.
Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. They do not offer home delivery nor cash on delivery(COD)services. As a result, orders from outside Lagos state has to be prepaid, and also because we do not have offices in these states.
Q: How do I know when my items are arriving?
In Direct Delivery orders, typically around two to five business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. They will also call you the day before delivery to further confirm the delivery time and date.
In an Independent Shipping Agent delivery, orders would arrive within 14 business days. Upon arrival of your consignment(s), the agent will contact you to come to their depot with a means of Identification to claim your goods.
Q: Can I get my orders delivered same day?
For same day delivery, the order has to be placed before 10.00AM. However, this depends on the product ordered and the location for delivery. Below are lists of locations that are covered by the same day delivery service.
- Ikeja and its environs.
- Lekki, Victoria Island, Ikoyi and its environs.
Q: What about hidden costs?
There are no extra costs or additional dispatch charges, except for bulk orders. The price listed on the website is the final price, what you see is what you pay. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value.
Q: Can orders be shipped internationally?
At the moment HOG Furniture doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.
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Questions & Answers
Have a Question?
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how to decompress the pillow from brand new condition
Steps to Decompress a Pillow
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Remove Packaging:
- Carefully take the pillow out of its packaging without using sharp objects that could damage the pillow.
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Fluff by Hand:
- Grab both sides of the pillow and push and pull the sides in and out a few times.
- Then, grab the top and bottom of the pillow and do the same. This helps to separate and loosen the filling inside the pillow.
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Let It Breathe:
- Lay the pillow flat in a well-ventilated area. Allow it to air out and regain its shape naturally.
- This process can take a few hours to a couple of days, depending on the pillow's material and how compressed it was.
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Tumble Dry (Optional):
- For an extra boost, place the pillow in a dryer with a couple of clean tennis balls or dryer balls.
- Use a low heat or no heat setting and tumble dry for about 15-20 minutes. The motion and the tennis balls help to fluff up the pillow.
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Use Your Hands:
- After drying, use your hands again to fluff the pillow, especially the corners and edges, to ensure even distribution of the filling.
Tips
- Memory Foam Pillows: If the pillow is made of memory foam, it may take longer to decompress. Lay it flat in a warm area and be patient.
- Down or Feather Pillows: These may benefit more from the tumble dry method, as the heat can help to fluff the feathers.
These steps should help you decompress your pillow and bring it to its intended shape and comfort level. Let me know if you need further assistance or if there's anything specific about your pillow that might require additional steps!
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Let customers speak for us
They give the best quality at a cheaper rate!!!
Can I buy now and pay monthly with Zero down payment?
Thank you for the timely delivery and the storage bin was of great quality.
Nice customer support and good delivery, I like the office table! Thanks
Just as in the picture, beautiful and cool to the eyes
We received our order within the time frame specified on purchase and the quality of the cabinet is second to none. It is a strong durable and well finished cabinet. Will recommend the product any day any times.
Gab
I bought three different sets of wares from Linsan. They get these 4 stars only because they're pricey. They are good quality if you can afford them.
Bigger than expected. Very useful for ewedu-related meals
Pricey, I must say, but quality stoneware. The only reason i bought. There's no way I was buying those black square things on the market.
This was a very good buy, made from solid quality materials.
I never knew it came it 4 small glass tea cups. It was a good buy.
Prompt service, good staff and very good customer relation, delivery is top notch.
I love the product, especially knowing that it was locally produced, got my interest boasted...they delivery team were fantastic....I love it
