Shipping & Delivery Policy

Delivery Options

We offer two delivery methods depending on your location:

Direct Delivery (Lagos & Ogun State)
Orders are delivered by HOG Logistics or verified partners, either directly from a nearby vendor or through our delivery network.

Independent Shipping Agents (Outside Lagos & Ogun)
Orders outside Lagos and Ogun State are shipped via third-party agents.

• Pickup is at the agent’s depot
• No Cash on Delivery (COD)
• Orders must be fully prepaid
• Valid ID is required for collection

Delivery Timelines

• Lagos & Ogun: 2–5 business days
• Outside Lagos & Ogun: 2–14 business days

Customized or made-to-order items may require additional production time.

Delivery Scheduling

After placing your order:

• Our team will contact you to schedule delivery
• You will receive updates via email or phone
• A confirmation call may be made before delivery

Customer Availability

Please ensure someone is available to receive your order.

• Missed deliveries may attract additional charges
• Rescheduling requires at least 48 hours’ notice

Same-Day Delivery (Selected Areas)

Yes, subject to product availability, delivery location, and order confirmation.

To be considered for same-day delivery, orders should be placed before 10:00 AM. Same-day delivery is currently available in selected areas, including:

• Ikeja and its environs
• Lekki, Victoria Island, Ikoyi and surrounding areas

Please note that our standard delivery schedule is designed to optimize routes and keep shipping costs affordable. If you require a dedicated same-day delivery outside our scheduled deliveries, an additional express delivery fee may apply. Our customer service team will confirm availability and any applicable delivery charges before processing your order.

Delivery Charges

• No. The price displayed for each product is the product price you will pay.
  Delivery charges, where applicable, are clearly communicated before your order is confirmed. Additional charges may only apply in special circumstances, such as:
  Express or dedicated same-day delivery requests
  Bulk or oversized orders
  Deliveries to locations outside our standard coverage areas
  For corporate orders, applicable VAT and Withholding Tax (where required) will be reflected in the final quotation.

Important Notes

• Delivery timelines are estimates and may be affected by external factors
• Once an order is handed over to an independent shipping agent, responsibility transfers to the customer
• Customers should inspect items upon delivery and report any issues immediately

International Shipping

We currently deliver within Nigeria only.

Support

📞 0812-222-0264
📧 [email protected]